Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

• Customers: When you register for an account, place an order, or use the app, we may collect your name, phone number, email address, delivery address, payment information, and other personal details.
• Riders: When you register as a rider, we collect your name, phone number, email address, delivery address, identification details, and other information necessary for processing your registration and deliveries.

b. Payment Information: We collect payment-related information such as credit/debit card details or other payment methods (e.g., digital wallets), which are processed securely through third-party payment processors.

c. Location Data:

• For Customers, we collect your delivery address and use GPS technology to help us find your location for accurate deliveries.
• For Riders, we collect real-time location data to assign nearby orders and optimize delivery routes.

d. Order and Transaction Data: We collect data about your orders, payment history, order preferences, and other transaction-related information.

e. Device Information: We may collect information about the device you use to access the app, such as device type, operating system, unique device identifiers, and mobile network information.

f. Communication Data: We may collect information from communications you send through the app (e.g., chats or phone calls) or feedback you provide.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services, including:

• Processing orders: To fulfill and deliver your food and grocery orders.
• Payment processing: To securely handle payment transactions.
• Customer support: To assist with inquiries, troubleshoot issues, and resolve any problems.
• Location services: To provide accurate delivery locations and optimize routes for timely deliveries.
• Personalization: To recommend restaurants, meals, and grocery items based on your preferences and past orders.
• Marketing and promotions: To send you offers, discounts, or updates related to GRAPSO, but only if you have opted in to receive marketing communications.
• Safety and security: To monitor and improve the security of the app and prevent fraud.

3. How We Share Your Information

We may share your personal information in the following ways:

• Service Providers: We share your information with third-party companies that help us process orders, payments, deliveries, and provide customer support.
• Riders: We share the necessary customer details, including name, address, and contact information, with riders to facilitate the delivery process.
• Legal Compliance: We may disclose your information to comply with legal obligations, resolve disputes, or enforce agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information through the app at any time.
• Opt-out of Marketing Communications: You can opt-out of receiving promotional emails and notifications by following the unsubscribe instructions or by contacting us directly.
• Location Data: You can disable location services for the app in your device settings, but please note that this may affect certain features, such as delivery tracking.
• Data Deletion: You may request to delete your account and personal information by contacting us. We will process your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with the app. These technologies may collect information such as your device type, IP address, browsing patterns, and app usage to provide a more personalized experience and improve our services.

7. Third-Party Links

The GRAPSO app may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a revised version on the app. The updated policy will be effective as soon as it is posted.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: care@grapso.com

By using the GRAPSO app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.